TACKLE-IT: Research Goals

• Determine which DIY categories users need expert help the most.

• Discover common DIY user frustrations and pain points when looking for expert help.

• Understand DIY user needs and motivation to seek help from experts.

• Gather insights on how DIY users search for information and help when they encounter a challenge with their projects or tasks.

• Learn what app features and information are most important to DIY users when looking for expert help.